How to Fix SimpliSafe Camera Not Connecting to WiFi (2024)

SimpliSafe is a renowned brand known for its excellent home security devices. Among their top devices is their security cameras. This camera has some great features that provide the best home automation. You don’t need much to set up the camera, just connect the camera to the WiFi. So, if the SimpliSafe camera not connecting to WiFi, the camera will not function. To function effectively, the camera requires a stable WiFi connection. That’s why it’s imperative to connect the camera to a WiFi network.

If your SimpliSafe camera not working, the lack of WiFi connection is the main reason. You can fix the SimpliSafe camera not connecting with the help of our assistance. In this blog, you can find the causes of the camera’s difficulty connecting to the WiFi. Additionally, we will offer the methods you can use to troubleshoot the issues with the camera.

Why is the SimpliSafe Camera Not Connecting to WiFi?

Sometimes, an unknown reason causes the camera to not connect to the WiFi. Although, you must figure out the issue. Some common reasons for the SimpliSafe camera not working are as follows:

  • Lack of power source
  • Router too far from the camera
  • Incorrect WiFi password
  • WiFi interferences
  • Internal issues with the router
  • Technical issues with the camera

From these reasons, you can figure out the most related one to yours. Now, we will consider the procedure to fix the glitches and bugs with the camera.

Troubleshooting the SimpliSafe Camera Not Connecting Issue

Figuring out the issue with the SimpliSafe camera makes it easier to troubleshoot. Now that you know the factors, you can troubleshoot the camera effectively. You must follow the given methods to fix the SimpliSafe camera not working:

Plug the Camera
  • For the camera’s functioning, a power source is very imperative.
  • A lack of power supply will cause the SimpliSafe camera not working issue.
  • That’s why it’s crucial to plug the camera into a working power outlet.
  • If it is already plugged in, check the power outlet of the camera.
  • If it’s not working, you must provide another power supply to the camera.
Inspect the WiFi Source
  • The router you have connected your camera to should be working well too.
  • To get the router back on track, you must troubleshoot it effectively.
  • You must try restarting, firmware upgrading, or resetting the router to fix the glitches.
  • After this, you must re-try with connecting the camera to the WiFi.
  • Also, ensure the router has a sufficient power supply as well.
Move the Devices Closer
  • The distance between the router and the camera can also cause issues.
  • When the router is too far, the camera will have difficulty trying to connect.
  • So, when you install the SimpliSafe camera, you must install it close to the router.
  • You can shift the camera nearer to the router now for a flawless relation.
  • Otherwise, you can also locate the router next to the camera to connect successfully.
  • Now, the SimpliSafe camera not connecting to WiFi should be gone.
Eliminate WiFi Interferences
  • Due to WiFi interferences as well, you can face a weak WiFi signal.
  • There are several objects that can cause interference with your WiFi.
  • Objects such as aquariums, walls, ovens, cordless phones, and other radio-waves emitting devices cause interruptions in the router’s WiFi.
  • Thus, if these objects are around the router, you must relocate them or the router.
  • The ideal location for the router is in an open area in the center.
  • This should fix the SimpliSafe camera not working.
Reboot the Camera
  • You can also try rebooting the camera to fix the issues with it.
  • Rebooting the camera fixes any minor glitches and bugs with the camera.
  • All you need to do is power and unplug the camera.
  • After some time, you must plug the camera back in.
  • Now, the SimpliSafe camera not connecting to WiFi issue should be gone.
Use the Correct WiFi Password
  • Another reason could be you are using the incorrect password to form a connection.
  • You cannot form a connection using the incorrect WiFi password.
  • Thus, you must use the correct WiFi password to connect the camera to the WiFi.
  • Another possibility could be, you have recently changed the WiFi password.
  • In this case, you must reconnect the camera to the WiFi using the latest password.
  • Now, the SImpliSafe camera not working issue should be fixed.
Reset the Camera
  • If none of these methods are working, you must reset the camera.
  • The reset will fix all glitches and bugs with the SimpliSafe camera.
  • To begin with, locate the reset button on the camera.
  • Now, press and hold the reset button.
  • After 20 seconds, you can release the button.
  • The reset is successful and you can reconfigure it.

These are some methods you can use to fix the SimpliSafe camera not connecting to WiFi. Now, the issue with the camera should be gone and it should be working fine. If there’s any other difficulty you are having with your camera, you can reach out to us.


Does SimpliSafe Work on 5GHz WiFi?

No, the SimpliSafe camera does not work on 5GHz WiFi. It only works on the 2.4GHz WiFi band. So, if the camera isn’t working, check if you have connected to the right frequency band. You must connect it to the 2.4GHz band only, as the other isn’t secure.

Can a weak WiFi signal cause my SimpliSafe camera not to connect to WiFi?

Yes, a weak WiFi signal will cause the SimpliSafe camera to connect to the WiFi. To fix the weak signal, you must remove any interference from around the router. The interferences cause the router to not work effectively. You can also try updating the firmware, rebooting, or resetting the router to fix any issues.

How can I update the firmware on my SimpliSafe camera?

To update the firmware on your SimpliSafe camera, you must ensure the camera has a proper WiFi connection. When firmware is sent to you, you will receive a notification on the app. Through the app, you can follow the instructions and update the firmware.

How to Fix SimpliSafe Camera Not Connecting to WiFi (2024)


How do I reconnect my SimpliSafe camera to Wi-Fi? ›

Changing Wi-Fi networks for Cameras
  1. Choose My System from the navigation menu at the bottom of the app screen.
  2. Select Base Station Settings.
  3. Tap on 'WiFi Network'
  4. Select 'Yes, Connect'
  5. Enter the password for your Wi-Fi network.
  6. Click 'Connect' once finished.
  7. Your app will state “Yay! ...
  8. Tap Done to exit the Wi-Fi setup mode.

Why is my camera not connecting to Wi-Fi? ›

There could be several reasons why your IP camera isn't connecting to WiFi. Common issues include incorrect WiFi router placement and WiFi settings, signal interference, outdated firmware, compatibility problems, etc.

How to reset SimpliSafe camera Wi-Fi? ›

You can reset your camera by following these steps:
  1. Look for the Pairing button on the back of the Outdoor Camera.
  2. Press and hold that button for 16 seconds.
  3. When your release, the camera should reboot.
  4. You can then reinstall the camera like new in the SimpliSafe app.
Nov 8, 2022

Why is my SimpliSafe indoor camera unable to connect? ›

If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below: Your Wi-Fi network must be broadcasting 2.4GHz. SimpliSafe® cannot connect to 5GHz networks.

Why did my SimpliSafe cameras go offline? ›

The app error “Camera Disconnected” can occur for several reasons: Your Base Station needs to be reconnected to Wi-Fi. Your Wi-Fi network name or password has recently changed. The camera or your Wi-Fi router has lost power.

What causes a SimpliSafe device to go offline? ›

If your Entry Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced.

Why is my SimpliSafe camera not responding? ›

If your Outdoor Camera is not responding, it's likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks.

How do I manually reset my wireless camera? ›

If your camera has a physical reset button, you can use it to reset the camera to its factory settings. Usually, you need to press and hold the button for a few seconds until the camera makes a sound or flashes a light. Then you need to release the button and wait for the camera to reboot.

Does SimpliSafe camera work without Wi-Fi? ›

You can use SimpliSafe without Wi-Fi if you choose a monthly monitoring plan that includes cellular service. However, you would need Wi-Fi to support any video cameras on the home security system.

Why can't I connect to my security cameras? ›

Make sure to check that all connections, cables, and power is intact and tightly connected. If your security cameras are wireless, check the internet and make sure that it is connected successfully to the WiFi. You can also check if the router is properly working.

How do I reset my SimpliSafe device? ›

With those steps out of the way, here's how to reset your SimpliSafe Base Station:
  1. Step 1: Remove the battery cover from the bottom of the device. ...
  2. Step 2: Remove the batteries.
  3. Step 3: Wait for at least 15 seconds, then replace the batteries.
  4. Step 4: Replace the battery cover and secure it with your screwdriver.
Jun 27, 2023

How do I reconnect SimpliSafe? ›

Simply unplug the power cord to your Base Station and, while unplugged, remove a battery (you'll need a screwdriver to get to the battery compartment). Wait a few seconds, and then put the battery back in and plug in the power cord - the Base Station will then come back on.

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