Andrew Leo on LinkedIn: Contact Centre Association of Singapore is proud to present our Sponsor… (2024)

Contact Centre Association of Singapore (CCAS) wishes all a Happy Vesak Day!Contact Centre Association of Singapore (CCAS) is a proud member of CC-APAC Association!

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🌟Coming Soon: An Event Like No Other!🌟Prepare to be captivated! Contact Centre Association of Singapore is thrilled to give you a sneak peek at what’s ahead. Our teaser trailer is just a glimpse into the extraordinary experience that awaits you.🔍Stay Tuned for the Unveiling🔍Mark your calendars and get ready for a revelation that will redefine the Contact Centre Association of Singapore 20th Contact Centre Symposium and the CC-APAC Association Expo 2024!. The future is knocking, and we’re here to open the door.💡#TheFutureIsNow💡Join the conversation and be part of the journey. Follow us for more updates!The countdown has begun!Contact Centre Association of Singapore (CCAS) is a proud member of CC-APAC Association!Kenneth Chong, Shirin Anne Wan, Jonathan Mondon, Vivien Ong, Janice Lai, Adeline Tan, Audrey Ng, Jin Haw Tan, Bernard Yeo, Tammy Wong, Wilfred Wee, Mohammad Zulkifli bin Abdul Razak, MS AmandaContact Centre Association of Malaysia (Official), ICCA Indonesia, Auscontact Association, Hong Kong Customer Contact Association, CNCCA (China), TCCTA (Thailand) and TCCDA (Taiwan)

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Dear Contact Centre Association of Singapore (CCAS) Members,Here wishing you all a Happy Labour Day!Our Contact Centre Association of Singapore (CCAS) office will be closed on 1 May 2024, we will be back on 2 May 2024!Contact Centre Association of Singapore (CCAS) is a proud members of the CC-APAC Association!

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Dear Contact Centre Association of Singapore (CCAS) Members,Wishing You All a Selamat Hari Raya!!Contact Centre Association of Singapore (CCAS) is a proud member of CC-APAC Association!

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What is CX?That is when you walk into your usual Toastbox outlet, before you reached the counter to give your order, the staff already started to prep your order.You just pay and collect.CX is something that has happened for the longest of time and many did not know it. When my grandfather was operating his barbershop (which was demolished back in 80s), there was always a few things he did.When a regular customer comes in, the customer is ushered to a chair with a warm towel. My Grandfather will issue instructions to the helpers say Mr Who and Who is here. The helpers will bring out the customer's preferred hot beverage along with the right brand of cigarettes and a newspaper or magazine for the customer to read while he waits.All these was done without the Customer asking.When it was the customer's turn, make sure the customer is comfortable before proceeding with the haircut.After cutting and shaving, clean up the customer nicely from fallen hair and with another warm towel to allow the customer to freshen up.More often then not the customer will hang around the shop and network with other customers and my Grandfather.The helpers will continue to ply on the hot beverages and cigarettes while they continue to network.When the customer leaves he will pay and normally leave a tip and the helpers along with my Grandfather will send the customer to the door.And it is pretty sure the same customer will return the following week.I never understood the fuss back then....but after more than 20 years in the CX industry....I finally understood why my Grandfather went thru all that for his customers.Truth is you do not need high end technologies with AI to provide that, you just need to understand how human works...Maybe some of the things that people complained that I am an OCD or leh cheh, are bits and pieces of what constitutes to CX.

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Dear Contact Centre Association of Singapore (CCAS) Members!Have a Blessed Good Friday!Our Contact Centre Association of Singapore (CCAS) office will be closed on 29 March and we will be back on 1st April!Have a nice long weekend! :)

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Congratulations for the newly elected Contact Centre Association of Singapore (CCAS) Executive Committee 2024 / 25!We will be looking forward to more exciting showing from Contact Centre Association of Singapore (CCAS) this year!

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Remember to sign up!

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Dear Contact Centre Association of Singapore (CCAS) Members,We know you have been waiting for it! Yes the Contact Centre Association of Singapore (CCAS) Awards Gala Dinner 2024 seats are up and ready for purchase! Please register your interest and let us know how many seats you need by filling the below form :https://lnkd.in/gcshXSpvAlternatively you can drop us an email at awards@ccas.org.sgHave you all put in your nomination to participate at our Contact Centre Association of Singapore (CCAS) Contact Centre Awards 2024 already?You can fill up your nominations below :https://lnkd.in/gBJuN5VqClosing is very soon!Shirin Anne WanAndrew Leo

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